Customer Service – WiMarket

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St. Lucia only

EN

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Customer Service

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Support Center

Welcome to WiMarket Customer Service

What would you like help with today? You can quickly take care of most things here or connect with us when needed.

A delivery order or return

Membership

Payment, charges or gift cards

Login, address, security & privacy

Accessibility

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All Help Topics

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Find a missing package that shows as delivered

Most packages arrive on time. On very rare...

Late deliveries

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.

Track your package

You can find tracking information in your...

Check status of a refund

You can check the status of your refund in Your Orders.

Find a missing item from your package

If an item is missing from your package, it may...

Replace a damaged, defective or broken item

Visit Your Orders and we will let you know...

Cancel items and orders

You can find tracking information in your order details. If an order includes multiple items...

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Track your package

We work with the following carriers to deliver items. If you have an issue with your...

Find a missing package that shows as “Delivered”

Most packages arrive on time, but, sometimes...

Un-deliverable packages

Occasionally, packages are returned to us as un-deliverable.

Find a missing item from your package

If an item is missing from your package, it may have been shipped separately.

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Carrier contact information

We work with the following carriers to deliver items. If you have an issue with your delivery...

Delivery guarantees

We offer guaranteed delivery on certain delivery speeds and select products.

Large items and heavy-bulky services

Guaranteed delivery terms and conditions

If we provide a delivery date on the checkout...

WiMarket Membership benefits

WiMarket Membership terms & conditions

End your WiMarket Membership

You can end your WiMarket membership by selecting the End Membership button...

WiMarket Membership fee

When your free trial or membership period ends, we’ll automatically charge for the next...

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Cancel items or orders

You can cancel items or orders that haven’t entered the shipping process yet.

Unknown charges

There are several reasons why you might not recognise a charge.

Request the closure of your account and the deletion of your personal information

Change your order information

You can update the shipping address, payment method, and more, on orders that...

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WiMarket.com Privacy Notice

Conditions of use

Unknown charges

There are several reasons why you might not recognise a charge.

Identifying whether an email, phone call, text message, or webpage is from WiMarket

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Payment issues and restrictions

Strike-through pricing & savings

Items on WiMarket may display a List Price, Was Price, or other strike-through pricing...

Unknown charges

There are several reasons why you might not recognize a charge.

About St. Lucia Sales and Use Taxes

Items sold on WiMarket and shipped to locations both inside and outside Saint Lucia...

WiMarket Gift Cards

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WiMarket Business Help

Your business account membership

WiMarket Business Membership is an annual membership program that provides...

Manage your business account

WiMarket Business provides purchasing solutions that allow registered businesses...

Order Restrictions

Some orders may face restrictions.

Terms & Conditions

These WiMarket Business Accounts Terms & Conditions are between WiMarket and...

Trademark Guidelines

These Guidelines apply to your use of trademarks owned by WiMarket. You may...

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Buying large and bulky items on WiMarket

Customize your delivery experience by...

Special ddelivery options for large and bulky items

Special delivery options availability is based...

Scheduled Delivery

If your order and delivery address are eligible for Scheduled Delivery...

Ordering a large item from a third-party seller

When you order a large item from a third-party...

Prepare for your service appointment or large item delivery

Before your large item delivery, installation or...

Buy online, pick up in store

If your order and delivery address are eligible for Store Pickup, the option to select...

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Gifts, Gift Cards and Registries

Redeem a Gift Card

When you redeem an WiMarket.com Gift Card or gift voucher to your account, the funds are...

Site Features

Ordering

A-to-Z Guarantee

Publisher & Vendor Help